Refund Policy

Clear guidelines and procedures for selquorantix's refund process

Refund Eligibility

At selquorantix, we want you to feel confident about your investment in business presentation training. Our refund policy balances fairness with the practical realities of delivering high-quality educational content and resources.

Full refunds available within 14 days of course enrollment for unused access
Partial refunds may apply for courses with less than 25% completion within 30 days
Technical issues preventing course access qualify for full refunds regardless of timeframe
Medical emergencies or significant life events considered on case-by-case basis
Corporate training packages follow separate enterprise refund terms

We understand that circumstances change, and we're committed to working with our students to find fair solutions when genuine issues arise.

Quick Refund Facts

Most refund requests are processed within 5-7 business days. Digital course materials cannot be returned once downloaded, but access fees are fully refundable within our standard timeframe.

Refund Process Timeline

Submit Request

Contact our support team via email at info@selquorantix.com or call +61883135063. Include your enrollment details and reason for refund request. Our team responds within 24 hours during business days.

Review & Assessment

We review your request within 2-3 business days, checking course progress, access history, and eligibility criteria. You'll receive an update on your request status during this phase.

Decision & Processing

Once approved, refunds are processed back to your original payment method. Credit cards typically see refunds within 5-7 business days, while bank transfers may take 7-10 business days.

Payment Method Specifics

Different payment methods have varying processing timeframes and procedures. Here's what to expect based on how you originally paid for your selquorantix course or service.

Credit & Debit Cards: Refunds appear as credits on your statement within 5-7 business days. The exact timing depends on your bank's processing schedule. American Express may take slightly longer than Visa or Mastercard.

PayPal Payments: Refunded directly to your PayPal account within 3-5 business days. You'll receive email confirmation from both selquorantix and PayPal when processing is complete.

Bank Transfers: Direct bank refunds typically take 7-10 business days. We'll need to verify account details match the original payment to ensure security and prevent fraud.

Corporate Invoicing: For businesses paying via invoice, refunds are processed as credits against future invoices or via bank transfer as requested by your accounts payable team.

Special Circumstances

We recognize that life doesn't always follow standard timelines. selquorantix evaluates certain situations beyond our normal refund windows with flexibility and understanding.

Medical emergencies, military deployment, or family crises may qualify for extended refund consideration. We require documentation and review each case individually. Our goal is supporting your success, not creating barriers when genuine hardships occur.

Technical difficulties on our platform that prevent course access always qualify for full refunds, regardless of when they occur. This includes server outages, platform bugs, or compatibility issues that our technical team cannot resolve within 48 hours.

Course content that significantly differs from advertised descriptions may also qualify for refunds beyond standard timeframes. We stand behind our course descriptions and want students to receive exactly what they expect when enrolling.

Need Help With Your Refund?

Our student support team is here to help you through the refund process and answer any questions about your specific situation.

Email Support

info@selquorantix.com

Phone Support

+61883135063

Office Hours

Mon-Fri 9AM-5PM AEST